"Excellent customer service from John, very friendly, helpful and accommodating. Car was not a Rolls Royce, (but thats why its cheap) but it was clean, fuel efficient, and well presented, and suited our needs perfectly. I most definitely would rent again." Stellamark
That is the sort of testimonial we aim for (and, for more, see below!). But how do we get such testimonials?
To us, it's simple. Buzzy Rental Cars prides itself on customer service. Our customers know we will be there when expected, the car will be clean, really tidy and presentable, and it will be reliable. We want our customers to come back to us next time they're in town.
Buzzy Rental Cars is an independent, New Zealand-owned rental vehicle operator based in Wellington, New Zealand. Our vehicles are available for use anywhere in New Zealand. Since mid-2015 we also represented New Zealand Rent a Car in Wellington, as well as Economy Car Rentals. This means it is easy for our hirers to pick up here, leave it there!
We offer Wellington to Auckland rental cars on a one-way basis, as well as other cities, including Christchurch and Napier! We will only work with other operators whose service is just as good as ours.
Our goal is to give our customers what they want, what they expect and for their experience with Buzzy Rental Cars to be an excellent one. Buzzy Rental Cars offers highly-presentable, pre-loved vehicles that are carefully maintained so they are reliable for our customers. They are fully-serviced, fresh and clean and ready for your enjoyment and use. They are thoroughly checked between hires. Each vehicle also has an official safety check every six months for a Certificate of Fitness (same as a vehicle Warrant of Fitness test, but more frequent and stringent) and not by the local garage (good as they may be!), but by Vehicle Testing New Zealand. For more details on our range of vehicles, see Our Vehicles page.
For consumer protection, we are members of the Rental Vehicle Association, which means we have accepted the Association’s requirement to provide customers with safe, pleasant journeys and to operate to industry-approved standards. The Association’s Code of Ethics require that we act in the best interests of the public, and to conduct our business in a fair and ethical manner.
And, should anything go wrong with the car while it is in your hands, the car is covered the 24/7 roadside service offered by the AA (Automobile Association).
Buzzy Rental Cars prides itself on high standards and value-for-money. Buzzy is all about clean, reliable, presentable and affordable vehicles, complemented with friendly, helpful service. These are not just words! “We can do anything around here”, says John Stokes, who has a strong tourism background and a successful rental car industry record before starting Buzzy Rental Cars. But what do others have to say about his standard of service? Please, read on…
The service at Wellington with John was impeccable, I travel a great deal and believe me it dosen’t (sic) get much better than this. - Philip51
Had great service from John at Wellington. He sorted out a great little modern car for my daughter to use to come home for the Easter weekend. It was done at the last minute and there were no hassles and the pricing was right. I would have no hesitation in recommending his services. As a concerned dad he listened and looked after my concerns. A great weekend was enjoyed!! Thanks Heaps!! - Shayne Massey
We use Wellington occasionally but we are always being treated like a King, super excellent service, friendly and prompt. We definitely will recommend to anyone! Well done John and Team. - Cheng Ooi, Finance Manager of Network Pro New Zealand Limited.
Good Service, Dependable. - Jeremias Meru
The staff are always helpful and chatty with a smile on their faces. This is the happiest car rental service I have ever encountered. - AnneD
Excellent customer service. Highly recommended. - Jose Jacob
Excellent customer service from John, very friendly, helpful and accommodating. Car was not a Rolls Royce, (but thats why its cheap) but it was clean, fuel efficient, and well presented, and suited our needs perfectly. I most definitely would rent again, as I have had some dodgy expereiences (sic) with other rental car companies in wellington. their drop off and pick up after hours is great too, no hassles. Thanks again. - Stellamark
Helpful and went out of their way to solve a wee problem we had to sort when visiting Wellington for a wedding. Will use again when visiting Wellington. 10/10 - Michael
Used Wgtn airport branch - these guys were outstanding - giving fabulous service, car was satisfactory for the price. I have now found the rental company I will use in Welly. Thanks guys! - Craigles67
Third time rental at Wellington airport. The service and the car was as usual the best. Highly recommend them. - Derek5660
I have been using car rentals for approximately a year when I am in Wellington on business. John has got to be the most efficient and friendliest person in Customer Service. Nothing is ever to much of a problem. Looking for a car to rent you cannot surpass the service you will recieve (sic) at Wellington. - Lee68
The most helpful car hire man EVER. He showed me how to use the gear lever and foot pedal hand brake (I’d never seen them before) and took away my baggage trolley as well. The cars may not be the newest but they are clean, full of petrol and the price is very fair. They even put the back seat flat as I told them on the booking form I had a large box and it was all ready for me when I arrived. - Rcaroe
Fantastic, Phoned this place just before Easter weekend, they had a spare car, picked up the vehicle, didn’t charge us for the first day as he wasn’t open on the Sunday. Just a fantastic guy, Good car too. No problem would diffiently (sic) be renting again and recommending. Cheers - John Richards
John gave my company Floorwise great service from his Wellington branch and now will get all my business when ever I am in town. - Seamus
Very professional. Fantastic in providing same car without requesting it. Clean. John great person to deal with. Follow up service outstanding. - nv41
John is a very friendly chap, only too happy to help. Its not the first time we have used Wellington and will not be the last. Even when we got back to the depot someone came straight out and asked if we wanted a lift to the airport, No hassles. - Bartman